Shipping Policy

Shipping Policy

Thank you for shopping with Healthgenie! We are committed to providing you with a seamless shopping experience. Please review our shipping policy below for important information about how we handle the shipping of your orders.

1.Order Processing Time

Orders are typically processed within 1-2 business days of purchase, excluding weekends & holidays.
Orders placed after 12 PM (IST) or on weekends/holidays will be processed the next business day.
You will receive an email notification once your order has been shipped with tracking details, if applicable.

2. Shipping Methods and Carriers

We use third-party courier services to ship all orders.
Shipping time may vary based on your location and the size of the order, for which we will keep updating you.
You can choose from standard or expedited shipping, where applicable.
Please note that while we partner with reputable courier services, delivery times are estimates and may vary due to factors outside of our control, including weather, holidays, and carrier delays.

3. Shipping Charges

Shipping charges are calculated based on the destination, size, and weight of the order, etc
All shipping costs will be displayed during checkout before you complete your purchase.
Orders over a certain value may qualify for free shipping (if applicable). Please refer to our website for specific terms and conditions related to free shipping promotions.

4. Delivery Time

Delivery times vary based on your location, festive time , elections , strikes , natural calamity etc etc. Standard shipping generally takes between 0 to 7 business days.
Expedited shipping options may be available for faster delivery.
Please be aware that once the order has been handed over to the third-party courier service, we cannot guarantee the exact delivery time.

5. Shipping Address

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information after placing your order, please contact our customer support team immediately, and we will do our best to assist you.

6. Tracking Your Order

After your order has been shipped, you will receive an email with a tracking number. You can track your package directly via the courier’s website.
Please allow up to 24 hours for tracking information to update once the order is shipped.

7. Shipping Delays

While we strive to ship your order promptly, please be aware that shipping delays can occur due to various reasons, such as weather conditions, natural disasters, and carrier issues.
In case of any delays, we will notify you of any significant changes to your expected delivery time.

8. Lost or Damaged Items

In the unlikely event that your order is lost , please contact our customer support team , so that we can help you.
If you have received a damaged product, then please raise it to us within 24 hours of receiving the shipment, we will investigate the issue with the courier service and work with you to resolve it, either through a replacement or a refund, depending on the circumstances.

9. Customer Support

If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team at genie@healthgenie.in or 011-48 32 32 32.
We are available Mon- Sat 10:30 to 17:30 to assist you with shipping inquiries and more.

Thank you for choosing Healthgenie! We appreciate your business and are here to ensure a smooth and timely delivery of your purchase.