Warranty

WARRANTY POLICY
The following is a general summary of warranties Healthgenie provides for its products only. Customers are requested to thoroughly read it at the time of purchase.

How to avail the warranty of Healthgenie’s products?
Customers are requested to follow the below mentioned process in order to get hassle free Product Warranty.

Just share the required details asked in the “Avail Warranty” segment above.
Please share your product defect(s) evidences with the concerned department who may contact you within 24-48 hours after your request submission.
Further, our Team will examine your product defect evidences and will send you a mail wherein you will be requested to send your product at our address.
We may take 5-7 working days to dispatch a New/Repaired product to your address once we receive a defective product from you in our warehouse.

How to avail the Warranty of Other Brand’s products purchased from Healthgenie website?

Please contact the Brand’s Service Center/Customer Care Number provided on this page below click here

How to avail the Warranty of Healthgenie’s products purchased from Other E-commerce portals?

Customers are requested to follow the below mentioned process in order to get hassle free Product Warranty.

Just share the required details asked in the “Avail Warranty” segment above.
Please share your product defect(s) evidences with the concerned department who may contact you within 24-48 hours after your request submission.
Further, our Team will examine your product defect evidences and will send you a mail wherein you will be requested to send your product at our address.
We may take 5-7 working days to dispatch a New/Repaired product to your address once we receive a defective product from you in our warehouse.

How much time will it take to dispatch a New/Repaired product?

It may take 5 -7 working days (post receiving your product in our warehouse) to dispatch a New/Repaired product which includes 24 – 48 hours for product Quality Check and rest for Repairment/Approval for the New product.

How can I pay the Courier charges?

Credit cards: We accept all Credit Cards. You just have to follow your credit card company’s process to make a payment. We accept all VISA, AMEX and MasterCards.

Debit cards: We accept all Visa and Master Debit Cards.

Internet Banking: You can make an online payment via your Netbanking username and password. Again the process of payment is as per your bank’s procedure.

We accept payment through Internet Banking of the following banks:

HDFC Bank
Axis Bank
ICICI Bank
Citibank
SBI
IDBI Bank
Federal Bank
Yes Bank
Deutsche Bank
Indian Bank
Union Bank
Bank Of India
Corporation Bank
Indian Overseas Bank
Vijaya Bank

You can also make a Bank Transfer
Bank Transfer

Bank Account Number- Beneficiary Name – Healthgenie India Private Limited.

Account Number – 054333000000016

Bank Name – INDIAN OVERSEAS BANK

Bank Branch Address- 14-15, FARAM BHAWAN, NEHRU PLACE, NEW DELHI-110019

IFSCode – IOBAOOOO543

SWIFT CODE IOBAINBBA543

Cash on delivery
You can also pay for the order on cash on delivery. Please ensure your presence at the Registered address on the delivery day or ask someone to receive the parcel and pay on your behalf. To speeden the delivery we advise you to choose either a credit card or net banking mode of payment.

Warranty Limitations:

This Warranty DOES NOT Cover:Service visits which are not related to any defect in the Product.

1.  Service visits which are not related to any defect in the Product.

For example:

Transportation damages to be claimed through insurance, if purchased by purchaser.
Installation of the product.
To demonstrate the use of the product or to alter the product setup.
User caused faults.
Any Noise or vibration within normal limits
Any problem due to pest infestation.
Any Corrosive or chemical damage.
Rust not covered under warranty
Power outages or surges causing damage to any part of the product. Note:To safeguard from potentially damaging spikes or power surges use of surge protectors and UPS devices is a must.
2.  Normal wear and tear, use outside the intended function of the product, modifications and damage caused by misuse or abuse.
3.  A product or part that has been repaired or replaced earlier by some other service provider/technician.
4.  Damage caused by improper care and overloading of the product.
5.  Damage due to water contact or spill.
6.  Product damaged during transport as a result of improper packaging.
7.  Product received with incomplete parts.
8. Defects caused by factors other than:

a. Normal domestic use or
b. Use in accordance with the Product’s User Guide.

9.  Defects to the product caused by accident, force majeure, neglect, or ‘Act of God’
10. The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
11.  Normal recommended maintenance as set out in the Product’s User Guide.
12.  Repairs when the appliance has been dismantled, repaired or serviced by other than an Authorized Service Center or the Dealer.

This product has been designed for use in a normal domestic environment. It is not intended for commercial use. Doing so may affect product warranty. Service under this warranty must be provided by an Authorised Service Agent. Such service shall be provided during normal business hours.

Terms And Conditions:
1.  Your product warranty will start from the date when the first time your product gets dispatched from our warehouse.
2.  Healthgenie keeps all rights to repair, replace and provide you a substitiute product of a similar functioning, if your ordered product goes unavailable in an inventory due to any given reason. Warranty date will not change with the new/repaired product arrival.
3.  Healthgenie always make policies by keeping in mind the customer’s satisfaction. Therefore, customer willn’t be left in loss even if the same/similar product is not available with the company due to any given reason.Healthgenie may Refund the 100% of the Paid

a.  Healthgenie may Refund the 100% of the Paid Amount, if customer claims the Warranty within 14 days from the Product Delivery
b.  Healthgenie may Refund the 70% of the Paid Amount, if customer claims the Warranty between 15 – 90 days from the product delivery.
c.  Healthgenie may Refund the 50% of the Paid Amount, if customer claims the Warranty between 91 – 180 days from the product delivery.
d.  Healthgenie may Refund the 30% of the Paid Amount, if customer claims the Warranty above 180 days from the product delivery.

4.  Customers are requested to send their products their own at our address and to pay us the courier charges, when we are sending a new/repaired product to them (offsite warranty)
5.  Customers who have purchased our products from other E-Commerce portals are requested to get their Product Warranty Activated within 30 days from the product delivery date in order to become eligible for the same.
6.  Healthgenie will not be responsible for any damage parcel received from your end. But, you have full liberty to ask for the product demage evidences within 24-48 hours from the product delivery date.
7.   Customers need to pay us the courier charges, if they want us to send them their damaged product.
8.   Customers will get the Warranty of any of the product as per their Warranty Card irrespective if it is changed with the New inventory.
9.   Customers are requested to send us the product in it’s original packaging only for availment of warranty.

Other Brands Customer Care Details:
Omron – Customer Care Number (for instance)